This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
FAQ & Disclaimers
Solaris Sys Inc dba Solaris Commercial Accessories
Website: pros101.com
Last Updated: January 25, 2026
Frequently Asked Questions
General Information
Who is Solaris Commercial Accessories?
Solaris Commercial Accessories is a commercial division of Solaris Sys Inc, specializing in custom window treatments, shading systems, and interior solutions for commercial properties. With over 25 years of industry experience, we serve general contractors, architects, property managers, and commercial facility owners throughout our service area.
What types of commercial projects do you handle?
We provide solutions for office buildings, retail spaces, hospitality venues, healthcare facilities, educational institutions, multi-family properties, and other commercial environments. Our services include custom window shades, blinds, draperies, shutters, motorized systems, window film/tinting, exterior awnings, pergolas, and fire-rated window treatments.
Do you work with general contractors and architects?
Yes. We regularly partner with general contractors, architects, interior designers, and property management companies on commercial projects. We can participate in the formal bid process and provide detailed specifications for your project documentation.
What areas do you serve?
We primarily serve the Atlanta and Houston metropolitan areas and surrounding regions for installation, but we can ship materials nationwide.
Bidding & Project Process
How do I request a bid or quote?
You may request a bid by contacting us through our website, phone, or email. Please provide project specifications, architectural drawings (if available), and your project timeline for the most accurate quote.
How long are your quotes valid?
Unless otherwise stated in writing, all quotes and proposals are valid for thirty (30) days from the date of issue. Material pricing is subject to change due to market conditions, and quotes may require revision for projects initiated after the validity period.
Do you require a deposit?
Yes. Commercial projects typically require a deposit upon acceptance of the proposal. Specific deposit amounts and payment terms will be outlined in your project agreement.
What is your typical lead time?
Lead times vary by product category. Custom cubicle tracks or specialized film often have shorter leads than motorized exterior awnings. We provide estimated ship dates at the time of order.
Do you work after hours?
We understand commercial environments often require installation during off-hours (evenings/weekends) to avoid business disruption. This can be scheduled upon request (additional fees may apply).
Products & Installation
Do your curtains meet fire codes?
Yes, our healthcare curtains are NFPA 701 compliant.
Do you provide installation for cubicle track systems?
Yes, we provide professional installation for all cubicle track systems.
Do you offer motorized options for commercial window treatments?
Yes, we specialize in motorized shading for boardrooms, offices, and large-scale commercial facilities.
Can you match existing treatments?
We work with major manufacturers (Lutron, Mecho, Springs, etc.) and can typically match existing specifications or provide equivalent alternatives.
Do your products help with energy efficiency?
Yes. Our window treatments and films are designed to reduce solar heat gain, minimize glare, and improve overall energy efficiency. Specific energy performance data is available upon request for applicable products.
Do you provide warranties on your products?
Warranty coverage varies by product and manufacturer. Specific warranty terms will be provided with your project proposal and are subject to the manufacturer’s warranty conditions. Labor warranties are outlined in your project agreement.
Who is responsible for electrical or structural work?
Solaris Commercial Accessories provides window treatment products and installation services only. Any electrical work (including wiring for motorized systems), structural modifications, or other trade work required for installation is the responsibility of the client or their designated contractors unless expressly included in our written proposal.
Fire Protection Products
Do you supply fire extinguishers, cabinets, and related safety accessories?
Yes. Solaris Sys Inc dba Solaris Commercial Accessories provides fire extinguishers, cabinets, and related safety accessories.
Are your fire protection products compliant with NFPA codes?
We provide information based on manufacturer data and NFPA guidelines; however, Solaris Commercial Accessories is not a fire safety engineering firm. Final compliance with local fire codes is the sole responsibility of the Architect of Record and the local Fire Marshal (AHJ). It is the Client’s responsibility to ensure that the products ordered meet the specific hazard ratings required for their facility.
Disclaimers
General Disclaimer
The information provided on this website (pros101.com) is for general informational purposes only. While Solaris Sys Inc dba Solaris Commercial Accessories strives to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on this website.
Any reliance you place on such information is strictly at your own risk. Product images, specifications, and descriptions are subject to change without notice and may vary from actual products delivered.
Fire Protection & Life Safety Disclaimer
IMPORTANT: Solaris Commercial Accessories provides fire extinguishers, cabinets, and related safety accessories, and may provide information based on manufacturer data and NFPA guidelines. Solaris Commercial Accessories is not a fire safety engineering firm, life safety consultant, or code compliance authority.
Any information provided on this website or by our representatives regarding fire protection, NFPA codes, fire extinguisher ratings, hazard classifications, or related topics is for general informational purposes only and does not constitute professional fire protection engineering advice.
Final determination of code compliance, product suitability for life safety applications, and adherence to local, state, and federal fire safety regulations is the sole responsibility of the Architect of Record, project owner, local fire marshal, or other Authority Having Jurisdiction (AHJ). It is the Client’s responsibility to ensure that the products ordered meet the specific hazard ratings required for their facility.
Solaris Commercial Accessories expressly disclaims any liability for:
- Interpretation or application of fire codes, building codes, or safety standards
- Selection of products for specific hazards, occupancies, fire extinguisher classifications/ratings, or related applications
- Compliance with NFPA, IBC, IFC, or other regulatory requirements
- Any loss, damage, injury, or death arising from reliance on information provided by our company regarding fire protection matters
Clients are strongly advised to consult with qualified professionals and local authorities before specifying or installing any products in fire-rated or life-safety applications.
Professional Advice Disclaimer
Nothing on this website constitutes professional architectural, engineering, legal, or consulting advice. For specific project requirements, code compliance questions, or technical specifications, please consult with appropriately licensed professionals in your jurisdiction.
Third-Party Products & Manufacturers
Solaris Commercial Accessories distributes and installs products manufactured by third parties. All product warranties, certifications, and performance claims are subject to the respective manufacturer’s terms and conditions. We do not independently verify all manufacturer claims and expressly disclaim liability for any manufacturer misrepresentations.
Limitation of Liability
To the fullest extent permitted by applicable law, Solaris Sys Inc dba Solaris Commercial Accessories shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, arising out of or in connection with your use of this website or our products and services.
Our total liability for any claim arising from our products or services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
Indemnification
By using this website or engaging our services, you agree to indemnify and hold harmless Solaris Sys Inc dba Solaris Commercial Accessories, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of our website, products, or services, or your violation of these terms.
Governing Law
These disclaimers and any disputes arising from your use of this website or our services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Changes to This Document
Solaris Commercial Accessories reserves the right to update or modify this FAQ & Disclaimers page at any time without prior notice. Changes become effective immediately upon posting to this website. Your continued use of the website following any changes constitutes acceptance of those changes.
Contact Us
If you have questions about these FAQs or Disclaimers, please contact us:
Solaris Sys Inc dba Solaris Commercial Accessories
Website: pros101.com
Parent Company Website: solarisshading.com